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Policies & Procedures

Stepping Stones Child Care Centre (ACT) Pty Ltd has developed policies and procedures as they are essential to ensuring that all families, staff, children and management have the same understanding and expectations about what happens within the service and provides a record of accountability for certain decisions made by staff and management.

We ensure our policies are effective, current, clearly written and easily accessible to all families, staff and children as they are used to support daily practices and decision making.

Our policies include information that explains what procedures must occur within the service and why, as well as clear guidelines about how the policy will be implemented and followed within daily practice.

Policies are also important to ensure staff are informed of service procedures and ensure consistency in the implementation of practices and why practices are necessary.

Policies and procedures help to protect children, families, staff, and management and assists in facilitating clear, two-way communication between services and families.

Policies and procedures are reviewed at least annually or updated as required to ensure they reflect current information and requirements. Policies and procedures are reviewed in consultation with parent committee members, staff, management, recognised health and safety authorities or regulation bodies to ensure they accommodate and are reflective of the needs of current families, children and staff and best practice guidelines.

Refund Policy
Stepping Stones Child Care Centre (ACT) Pty Ltd will only issue refunds if an overpayment of fees has been made, and your family has ceased care with the Centre.

Security Policy
When purchasing from [Company name] your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre.


02 6228 1544

22 Wormald St,
Symonston ACT 2609


02 6293 2681

Cnr Barr Smith & Drakeford
Bonython ACT 2905

Ocean Grove:

03 5255 3288

73-75 Tareeda Way,
Ocean Grove VIC 3226

Opening Hours:

7.30am - 6pm.